Our Policies Booking, Appointments, & Cancellation Policies
I encourage clients to book directly online with Schedulicity.com, using the links provided on this website. You, the client, are in control of your appointment. You can book, rebook and cancel 24/7 without waiting to hear back from me when I am with a client, playing phone-tag, wondering if you have an appointment. Confirmation of your appointment will come to you by either email or text, you can request either or both options when booking online. You and I will always confidently refer to Schedulicity.com as it is my work schedule.
Electrolysis appointments are for the amount of time booked, including 5 minutes post-care; for example, 60 minutes is 55 minutes of electrolysis and 5 minutes of post-care (anti-bacterial treament, spf and any topical/treatment necessary to ensure skin health).
Unlike most service providers, I allow time between appointments to clean-up, settle accounts and prepare for my next client. Other providers, include the clean-up and payment time as part of your service. This time period between appointments allows me flexibility to give a client a 5 minutes leeway when late for an appointment. Appointments are booked back-to-back.
Cash and credit cards are accepted.
Credit cards are processed through Square. Receipts may be sent by either text or email. The receipt information (fax number/email address) is maintained by Square. Credit card numbers are not kept on record, unless asked specifically to be kept on file.
Packages are available for six sessions of one individual service at a discounted rate. The package amount never expires. The package expires one year after date of purchase. All goods and services must be used by one person.
Your time is valuable and so is mine. I have a 24 hour cancellation policy. Appointments must be cancelled by text or on online at Schedulicity.com; voicemail messages are not a cancellation. After 24 hours, you will be charged in-full. In turn, I promise to honor our appointment and be on time as well.
To ensure a cancellation is received prior to the 24 hour limit, cancellations can be easily processed online. Simply use the Rebook link, located in either of the two confirmation emails sent by schedulicity.com for each and every appointment booked online. The first email confirms the booking; the second: is a 24 hour reminder. The Rebook link allows you to Cancel and Rebook any appointment(s). You can also set-up your schedulicity.com account to send text reminders instead of the email reminders.
Should an appointment be missed, a polite email will be sent at the end of the day, advising you of the appropriate cancellation/no-show fee. Unfortunately, if Fresh Face Skin Studio is unable to receive payment for the late cancellation/no-show appointments within the time requested, all future bookings will be cancelled, so that other clients may be accommodated. Cancellation/no-show fees above $100 must be paid prior to the next booking.